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UMass Lowell Continuing Studies, Corporate & Distance Education

Conflict Resolution NEW!


CRS# 00.624-041
Spring '10
Held on Lowell Campus; Tuition: TBD; CEUs:.7; PDUs: 7

Overview
 This interactive seminar examines the sources of conflict and provides techniques for resolving conflict. It includes role playing.
Topics include:

  • The positive and negative consequences of conflict.
  • Clarifying different perspectives.
  • Identifying your typical conflict responses.
  • Understanding different personalities.
  • Identifying conflict stimulators and extinguishers.
  • Techniques for minimizing or resolving conflict.
  • How to deal with conflicting positions to achieve good team decisions
Instructor
Jean Boucher specializes in designing, developing and delivering training programs for executives, managers and other professionals. Jay formerly worked at Digital Equipment Corporation and Liberty Mutual Group where he designed and delivered courses in project management, management, consulting, team-building and developing interpersonal skills. He received a BA from St. Anselm College and MA from UMass Amherst


Find out how you can apply this course towards a noncredit Certificate in Project Management!

Back to Corporate Signature Seminar Series